Day 17
"The cost of accessibility is far less than the cost of exclusion."
Why This Matters
While implementing accessibility requires investment, the cost of excluding users through inaccessible design is much higher. This includes lost revenue, legal risks, reputational damage, and the cost of retrofitting inaccessible products.
Business Impact
Companies that invest in accessibility upfront avoid the much higher costs of exclusion, including lost customers, legal settlements, and expensive retrofits. The ROI of accessibility investment typically exceeds the costs within the first year.
What You Can Do Today
- Calculate the true cost of excluding users through inaccessible design
- Compare the cost of building accessibility in versus retrofitting later
- Document the business risks of accessibility exclusion
- Present accessibility investment as cost avoidance, not just compliance
Reflection Question
How does this quote relate to your current digital products or services? What barriers might exist that you haven't considered before?